Unexpectedly, you just lost a great customer or a great employee. What if you knew why they left or if there was something you could have done to keep them from leaving? Would they have stayed?

This type of information can be priceless. If feedback like this can be of use to you and your company, we have your solution.

For over 20 years, Dunlap Marketing has been assisting companies in developing comprehensive solutions for conducting independent, third party surveys. There are three types of surveys we specialize in: customer satisfaction, employee satisfaction, and research. Phone and email are the primary methods we utilize to conduct surveys. Through years of experience, we have found that an interactive phone conversation allows for openness and honesty without fear or hesitation. As a result, this is one reason a third party, one-on-one conversation is so valuable.

Customer Satisfaction Surveys

It takes a lot of time and money to replace a customer, especially a good one. Being proactive in addressing your customers’ needs is vital to maintaining and continuing a long-term relationship. Let Dunlap Marketing help you by calling your customers and asking satisfaction questions. Using an independent provider to ask these questions allows your customers the opportunity to answer honestly. This honesty yields the most valuable survey results. Interestingly, a common byproduct of customer satisfaction calls is to identify additional business opportunities.

“Dunlap Marketing’s level of service, precision, and competence has been outstanding. We were very impressed with the process and the high number of clients who completed the survey, which indicates Dunlap’s professionalism when making the calls. They gave us the flexibility and customization we needed to quickly collect valuable client feedback that will help us continue to improve our growing business.”

 

Employee Satisfaction Surveys

Similarly to customers, replacing an employee also requires a lot of time, effort, and money. Employees are likely to tell a co-worker they’re happy, even if they are not. By using a third party to conduct employee satisfaction surveys, you can ensure your employees are satisfied in their job and work environment. We can help you retain valuable employees.

“We could not be more pleased with the outcome of the employee study and the work that Dunlap Marketing did. Thank you so much. You did absolutely everything we asked and completed the work on schedule! The information you provided about our employees allowed us to implement necessary change, which results in happier staff.”

Research Surveys

Know ahead of time what your customers will want from you. Before spending resources on a project, learn the thoughts and feedback from the end users, allowing optimization to occur before significant dollars are spent.

“Mike and his team at Dunlap Marketing not only get the job done in a timely manner, they are also easy to work with and dedicated to complete satisfaction.  They shine when it comes to logistics.  It is refreshing to work with a firm that seems to consistently under promise and over deliver.”

 “I have worked with Dunlap Marketing for over 10 years.  We consider Mike and the Dunlap team part of our team.  They are always a pleasure to work with, and they deliver quality results on time—the perfect partner for your survey and telemarketing needs. The information they capture during phone surveys is invaluable as we develop services to meet the needs of our client members.”

 

Dunlap Marketing is equipped to not only execute your survey, but also to assist with design and set up. We can help you develop a comprehensive solution for conducting satisfaction or research surveys, including:

• Developing the questions and answer forms
• Automation of data capture
• Methods to capture data include telephone calls, e-mail, land mail and/or web based solutions
• Report generation
• Presentation of findings
• Survey frequency

If surveys will help your company become more productive and profitable, contact us today.

Mike Dunlap, miked@dunlapmarketing.com, 281.496.9870 ext. 140

Kaitlin Dunlap Cuevas, kaitlind@dunlapmarketing.com, 281.496.9870 ext. 180